Indio

Customer Analyst needed in Commerce, CA: Customer Analyst will be responsible for analyzing trends and summarizing customer issues in order to prepare appropriate solutions/clarifications to respond to customers. This position supports the order management process for the retail channel, as well as administers product data management for customer specific requirements. This position is customer focused, fulfilling the support process through a combination of order processing, customer service, field and broker sales support, as well as inbound and outbound sales communications. Today, Indio Products Inc. is the world’s most complete manufacturer and distributor of religious, spiritual, mystical and decorative products. manufacturing capabilities of Indio Products are extensive with state-of-the art technology and warehousing space of over 200,000 sq. ft. With over 150 dedicated employees, the site consists of a manufacturing, packaging and logistics center, as well as a wholesale distribution center.

Indio Products strives to maintain a company of integrity, values and respect; a company where the customer can experience the sense of pleasure doing business with us. We are focused on continued growth and are executing against various initiatives that include additional product lines, new sales channels, greater penetration of our extensive customer relationships, as well as opportunistic acquisitions.

• Conduct Organizational study and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist customer service management department in operating more efficiently and effectively to improve Customer Relationship Management
• Daily Order/Inventory Review
• Liaises with customers to assure order correction when needed. Works with logistics & scheduling to assure complete and timely delivery, communicating with customers as needed to assure customer satisfaction
• Issues weekly order fulfillment report, and conducts analysis to ensure process is streamlined
• Short Coded Inventory Management
• Management/Risk Analysis
• Field Reporting
• Customer Relationship Management Analysis – manage company’s interaction with current and potential customers using data analysis about customers’ history with company to improve business relationships with customers, to focus on customer retention and drive sales growth; compile data from company’s website, telephone, email, live chat, marketing materials and social media to learn more about Indio’s target audiences and how to best cater to their needs
• Analyzes the customer service order process for applicable customers. Identifying order patterns in an effort to consolidate and reduce freight cost
• Minimum Order Analysis
• Manage Transportation Management System (TMS) to plan, execute, and optimize the physical movement of products & materials, both incoming and outgoing, and making sure the shipment is compliant, and proper documentation is available
• Perform other duties as directed

Bachelor’s Degree in Public Administration, Communications, or related business degree focusing on management of, or interactions w/ people; or Foreign Equiv. plus 2+yrs accumulated experience in customer service, inventory management, and business management experience

Ability to effectively prioritize multiple and often competing tasks; Excellent written communication skills, including the ability to independently compose correspondence; Excellent verbal and interpersonal skills; Positive, professional outlook, a sense of urgency and a pleasant telephone voice and manner; Good analytical skills; Ability to strategize; Strong Leadership skills; Ability to effectively present information and respond to questions from clients, customers, and the general public

Send Resume to: Indio Products, Inc., Attn: Olivia Luengas, HR olivia@indioproducts.com, 5331 E. Slauson Ave. Commerce, CA 90040 or Ph: 323.493.4565