Most orders are shipped UPS or FedEx ground unless U.S. Mail is requested. For UPS and FedEx we must have a street address as we cannot ship UPS or FedEx to a PO Box.
Indio Products makes every attempt to ship U.S. Priority Mail, but if the amount enclosed for shipping does not cover Priority Mail we will ship the package U.S. Ground.
|DELIVERY TIME DOES NOT INCLUDE SUNDAYS OR HOLIDAYS. Shipping charges may change without notice. If shipping costs are more than quoted by our website we will contact you with the correct shipping amount.|
If you decide to refuse any shipments from Indio Products, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments) and the cost of returning the package to Indio Products. This amount will be subtracted from your merchandise refund.
Should packages being received be damaged, broken or opened resulting in shortage of merchandise in that particular package the delivery driver must mark this on his or her delivery sheet before you sign as having received the shipment. Immediately file a claim with the carrier. Retain the merchandise and packaging material for inspection by carrier. You cannot recover for damages without these items. Packaging is done very carefully, however due to bulky packaging items can go unnoticed between the packaging materials. It is important you check immediately that you received all the items listed as shipped on your packing slip before discarding packaging. If you see that an item and/or items are missing you must file a claim to Indio Products within 5 days of receipt of order.
All Sales are Final and no Returned Merchandise is accepted unless authorization has been given. All claims must be made within 5 days from receipt of order. There is a 10% restocking charge on each order unless fault or error is ours. Shipping fees will not be refunded unless fault or error is ours and authorization was given. Please open your parcels immediately and inspect for damage or shortages. If your order has been processed and/or picked and you request the order to be canceled before it ships there is a 15% restocking fee.